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CUSTOMER SUPPORT

Terms & Conditions

If you visit or shop within Lifespan Online, Lifespan Fitness and Lifespan Outdoors, you will agree to Lifespan’s Terms and Conditions. Before purchasing, consumers will have read and agreed to all of the Warranty and Refund policies, postage & shipping information and payment detail. Please read them carefully. Lifespan Online, Lifespan Fitness and Lifespan Outdoors reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.

Please note that all transactions are processed in Australian Dollars (AUD)

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, manuals, videos, is property of Lifespan Online, Lifespan Fitness, Lifespan Outdoors and its associates. The compilation of all content on this site is the exclusive property of Lifespan, is used with permission and is protected by international copyright laws.

Limitation of Liability

Lifespan does not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Lifespan does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product. Whilst care is taken, Lifespan will not be directly liable for any loss, theft or damage to any goods. If problem arises, please contact us and we will do our best to resolve any issues. Please consult a health professional prior to using and purchasing our products, to find out whether or not these products are suitable for the user.

Product Information

Lifespan attempts to be as accurate as possible in providing product information. However, we cannot warrant that the information and prices are current, reliable, accurate or error-free. If you are unsure about the validity of the information or pricing, or notice any errors or inconsistencies, please contact Lifespan for further confirmation. All pictures contained within our advertising material are for illustration purposes only.

Privacy

Lifespan treats all customer information in accordance with our Privacy Policy. Please review our Privacy Policy for further details.

Warranty and Repairs

All work to be deemed within the warranty policy will be done in accordance with Lifespan’s warranty policy. Work not covered within our warranty policy will be charged on the spot callout fee plus labour & parts. All service and installations will only apply to Melbourne and Sydney Metropolitan areas during standard business hours (Monday – Friday, 9:00am to 5:00pm). Please review our Warranty Information and Policy for further details.

Delivery

Delivery of products will be subject to our Delivery Policy. Please review our Delivery Policy for further details.

Refund

All Lifespan products are subject to a 7-day refund policy. Please review our Refund policy for further details.

Terms of Service

All products are subject to availability and are delivered flat-packed and will require some assembly. In cases requiring technician support, fees will apply if a technician does not obtain easy access to the item required to be serviced. Some items may not be repaired on site and may have to be returned to the workshop for major repairs, additional fees may apply. If parts are not available at time of service due to no stock, a call back fee may apply. All care taken by our technicians bear no responsibility for lost, stolen, damaged goods or damage caused to home when installation takes place.