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CUSTOMER SUPPORT

FREQUENTLY ASKED QUESTIONS

Quickfind:

General FAQs:

Are online payments safe on your website?
How long has Lifespan been trading?
What are the options available for receiving my newly purchased items?
Will you deliver to upstairs?
Do you have a showroom? Am I able to view your products?
Do you offer lay by or instalment plans?
How long will it take for my order to arrive?
What is Lifespan’s return policy?
What is Lifespan’s warranty policy?
I have a question about a product. How do I get my question answered?
What are the payment options available?
What currency will I be charged in?
How involved are Lifespan in the community?
What products do Lifespan sell?
Do you provide installation service for your products
How does freight insurance work?

Treadmill FAQs:

Why buy a treadmill?
What are the benefits of buying a treadmill?
How loud are treadmills?
Which treadmill motor horse power is best for me?
What is the difference between AC and DC motors?
Why is shock-absorption an important feature in selecting a treadmill?
What type of incline adjustment does this treadmill have?
What is CE certified?
How do I perform maintenance on the Lifespan treadmills?

Stationary Bikes FAQs:

Why buy a stationary bike?
What's the difference between a spin bike and an exercise bike?
What's the difference between a recumbent bike and an exercise bike?
What is the difference between a one piece crank and a three piece crank?
What is the importance of the weight of the flywheel on a spin bike?
What's the difference between a chain driven and a belt driven spin bike?

Cross trainers and Steppers FAQs:

Why buy a cross trainer?
Are cross trainers for me?
How are steppers used?
Why buy a stepper machine?
Which muscles are worked out on the stepper machines?
How are cross trainers different from other low impact cardio workout machines such as the stepper machines?

General FAQs

Are online payments safe on your website?

All online payments are 100% safe. Lifespan uses eWAY which is a leading internet payment gateway provider operating in Australia as well as globally. eWAY is a PCI DSS (Payment Card Industry Data Security Standard) compliant.

eWAY is required to remain PCI DSS compliant at all times, undertaking yearly audits from an external qualified security assessor and quarterly network scans performed throughout the year to ensure compliance is maintained.

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How long has Lifespan been trading?

Lifespan has been trading since 1994, importing the highest quality products for the Australian market. We are reputable for being one of Australia’s most successful brands in the marketplace, boasting decades of experience in providing the best products for our customers. Due to Lifespan’s success, we are expanding nationwide, currently having 3 outlets in Victoria and 1 in New South Wales.

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What are the options available for receiving my newly purchased items?

After purchasing items from our online store, you will be prompted with the choice of having the products delivered to your door, or organising a pickup at a designated Lifespan dealer.

You may also choose to pay in advance, or pay during pickup when approaching the billing page.

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Will you deliver to upstairs?

Deliverying upstairs requires extra assistance and needs to be cleared with the courier company before we can confirm this delivery. Please inform us if this circumstance arises

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Do you have a showroom? Am I able to view your products?

We currently have 3 showrooms in Victoria, and a showroom in New South Wales for all customers to view and test our quality products.

Please view our Contact us page for our locations

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Do you offer lay by or instalment plans?

We currently do not offer instalment plans. All products are to be paid in full before items can be picked up or delivered.

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How long will it take for my order to arrive?

Depending on your location, the delivery times may vary.

See our delivery policy for further information

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What is Lifespan’s return policy?

Lifespan offers a 7 day return policy on all products sold. We will offer a full refund on damaged or faulty goods, or offer a money back guarantee if you’re unhappy with any of our products.

See our return policy for a full explanation

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What is Lifespan’s warranty policy?

Lifespan provides a full minimum 12 months warranty coverage on all products sold. Warranty periods may vary for different types of products. Lifespan Treadmills all come with a standard Lifetime Frame and Motor warranty. Lifetime is considered to be 5 years unless otherwise stated specifically.

See our warranty policy for a full explanation.

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I have a question about a product. How do I get my question answered?

If you have any equiries about our Lifespan products, please do not hesitate to contact us via email or phone. Our friendly staff will always be willing to help and provide honest information, and will be dedicated in providing you 100% customer satisfaction.

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What are the payment options available?

We accept Visa, Mastercard, American Express, Paypal and CODs.

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What currency will I be charged in?

All orders are in Australian Dollars (AUD).

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How involved are Lifespan in the community?

Lifespan aims to make a difference by showing our support to the community. We sponsor both elite athletes and local community sporting clubs.

See our Sponsorship page for more details

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What products do Lifespan sell?

Lifespan’s variety of quality products include fitness equipment ranging from treadmills to dumbbells and free weights, outdoor play equipment, trampolines, storage shelves and much more.

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Do you provide installation service for your products?

Installation service can be provided at an extra cost. Trampoline Assembly service is also available, please contact us for more information.

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How does freight insurance work?

It is to Lifespan's discretion as to whether a new product or a replacement part is to be issued in the event of damages. A new product will be issued if the original product is badly damaged beyond repair. If the original product is damaged but deemed repairable then replacement parts will be issued. For further information and enquiries, please contact Lifespan.

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Lifespan Treadmills FAQs

Why buy a treadmill?

There are many good reasons to purchase a treadmill. Treadmills can improve your health in the comfort and safety of your own home. They provide you with a safe and efficient workout platform, which allows you to exercise your cardiovascular system. Treadmills are known for being primary tools in losing weight. Having excess weight can lead to many severe degenerative diseases such as cardiovascular disease, diabetes, high blood pressure and more.

To obtain optimal height and weight, consistent exercise is needed. It is recommended by many medical professionals that the best form of exercise is to do cardio- related exercises such as running at least half an hour a day. Make a commitment today to have a lean, healthier body. Even if you are already in great shape you can use our quality treadmills to maintain your physique.

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What are the benefits of buying a treadmill?

Improve your health in the comfort and safety of your own home. Exercise whenever you want, anytime daytime or night. You may even enjoy watching television or listening to your favourite music while working out.

Women with children who are often unable to leave the house unsupervised will find a treadmill useful and ideal for keeping fit and healthy.

Treadmills may also have benefits over outdoor running. Since treadmills are generally used in an indoor environment, users may choose to run on them during bad or unpleasant weather. This eliminates weather, temperature or terrain issues. Users may also have the option of a virtual personal trainer, with all of our Lifespan treadmills having preset programs to ensure a efficient and effective workout. A big advantage of using one of our treadmills instead of running outdoors is the cushioned surface. Treadmills can absorb up to 40 percent of the impact compared to running on roads, which may reduce pain and damage to joints, hips, ankles and back.

Furthermore, studies have found that an outdoor running environment can be stimulated by raising the incline on the treadmill to simulate wind or terrain resistance.

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How loud are treadmills?

Our treadmills are relatively silent compared to other treadmills you find in the market due a number of reasons:

1. Treadmills with a higher horsepower are generally quieter than treadmills with lower horsepower. This is due to the fact that they are not strained when the user is working out allowing them to run cooler and smoother than motors that are less powerful. Another benefit for powerful motors is that they can be expected to last longer without maintenance.
2. All of our treadmills feature Pulse Width Modulation (PWM) motor drive control system. This allows our treadmill motors to function efficiently by reducing power loss, creating less noise in a more economical motor.
3. Our treadmills fitted with direct current (DC) motors are quality motors that provide a smoother application of power to the running belt when you begin to run. Generally the advantage of a DC motor relative to AC is that it saves on energy bills and provides a quieter workout environment.

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Which treadmill motor horse power is best for me?

Treadmill motors are generally rated in terms of horsepower. Horsepower is the amount of energy required to lift 250kgs vertically at one foot per second, actual amount of work an average horse can perform on a continuous basis.

When looking at a treadmill’s horsepower consider the continuous horsepower (CHP) which is the measure of the power of the treadmill during normal, steady operation of the treadmill. Peak Horsepower (PHP) will not provide a good overall measure of the motors power as motors will only operate on peak horsepower in short bursts, such as when a treadmill is initially starting up.

It is worth ensuring that the motor is rated a minimum of 1.5 horsepower, 2.5-3 horsepower is required for running. There are many benefits to buying a treadmill with a larger motor, as they run easier, cooler and smoother, as well as requiring less maintenance and are more durable in the long run.

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What is the difference between AC and DC motors?

Most home treadmills are DC motors whereas commercial treadmills may have both AC and DC. You will find AC motors generally use more power and are louder than DC, but are more durable on a heavy duty basis and will suit a commercial environment. DC motors also provide a smoother application of power to the running belt when beginning to run.

So if you are considering buying a treadmill that can save you on your energy bills and runs quietly, make sure you invest in a treadmill with a DC motor. You will find that all Lifespan treadmills use high quality direct current (DC) motors and very efficient drive systems.

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Why is shock-absorption an important feature in selecting a treadmill?

Treadmills without shock absorption can result in damaged joints with wear and tear on knees, hips, ankles and back. All of our treadmills have suspension points that minimize stress and impact to your joints. You will find partaking running or walking activities on our treadmills a comfortable and enjoyable experience.

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What type of incline adjustment does this treadmill have?

At Lifespan we offer our customers a wide range of treadmills with both automatic and manual incline functions. Electronic treadmills have a large amount of incline levels that can be easily adjusted by pressing a button on the console. This can be done during the workout, manual treadmills can only have their incline adjusted by the user dismounting the treadmill and adjusting the height on the read end on the treadmill.

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What is CE certified?

In Australia, there are generally no real standards for treadmills. However we choose to list our treadmills with an internationally approved standard – CE certificated. We guarantee customers to have a peace of mind when selecting a high quality safe treadmill. CE Certificated means that our products have reached the European standard of quality that could be sold freely in the European market and many other countries.

Our CE certified products have passed the appropriate quality assurance tests. These tests are performed by a qualified third party, on both the products and the manufacturing process. Even though it is a time consuming and expensive process, we believe quality is one of our top priorities for our customers and will be dedicated to bringing you the best on the market at competitive prices.

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How do I perform maintenance on the Lifespan treadmills?

Please check your product manual for specific information on how to maintain your treadmill.

Generally maintenance involves keeping the belt and mat as clean as possible, and that parts are lubricated for a smooth operation. If you are unsure and require assistance, we have friendly staff that will always aim to provide helpful and honest information.

We have currently have instructional videos on how to perform maintenance on our treadmills, be sure to check out our Videos page.

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Lifespan stationary bikes FAQs

Why buy a stationary bike?

There are many good reasons to purchase a stationary bike. Stationary bikes such as exercise, spin and recumbent bikes can help users achieve their fitness goals and lose weight without exposing yourself to strain on joints or injuries.

Training too hard in the beginning of your exercise program can lead to injuries and may encourage you to quit because you may feel it will be too hard and not worth the effort. By working out at a constant, regulated pace at which you cycle, stationary bikes allow intensive cardio workouts while avoiding this common exercise mistake.

Small adjustments can be made as your fitness improves, which fine-tunes your training intensity with increment adjustments of speed and resistance.

Exercise whenever you want, in the comfort of your own home, at anytime of the day. You may even be able to maximise the use of your time by doing other things such as watching TV or listening to your favourite music.

Weather will not be an issue, as stationary bikes are indoor exercise equipment. Feel free to cycle away in an indoor, comfortable environment whilst being able to simulate terrain challenges through adjusting the resistance to simulate steep inclines.

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What's the difference betwee a spin bike and an exercise bike?

Although there are a number of physical variations between a spin bike and an exercise bike, the differences are subtle and will only matter to a serious cyclist.

While exercise bikes have a ‘freewheel’ that allows the rider to stop pedalling and ‘coast’, a spin bike operates with a flywheel and a direct drivetrain. As long as the wheel is spinning, the constant pedalling burns slightly more calories and improves pedalling technique. This also simulates a more realistic cycling feel as muscles are more effectively targeted during a workout.

Other than the flywheel and the drive mechanism, spin bikes allow users to mimic a more aggressive riding position such as one used on a road bike, while exercise bikes adopt a more upright seating. Therefore different postures will be the key differentiator, and will be determined by personal preference.

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What's the difference betwee a recumbent bike and an exercise bike?

There are a number of differences between a recumbent bike and an exercise bike. Recumbent bikes have completely different body positions relative to the upright or the spin bikes. On a recumbent bike, you are in a more horizontal position, with the pedals out of in front of you. This causes you to work your glutes and legs harder than an upright bike. The downside is that it is less flexible with workout variations, where a user using an upright/spin bike can stand up in the pedals to simulate climbing a hill on an outdoor bike.

Recumbent bikes are generally more comfortable because you will be in a reclined position with your back supported and legs out in front of you. This positioning allows multiple benefits such as:

1. Riding on an upright bike for long periods can hurt your lower back or buttocks.
2. The reclined position also suits and allows people with back pain to perform cardio workouts without causing any back pain. Upright bikes can put too much stress on the back while our Lifespan recumbent bikes have full seat with back support to eliminate back strain.
3. Allows easy, natural form to maintain a good posture. Users riding on an upright bike may slip into a slouched position, causing upper body postural distortions from muscle imbalances. When in a reclined position on an recumbent bike, you are forced to sit in an upright position, producing a better posture.

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What's the difference between a one piece crank and a three piece crank?

Three piece cranks are generally stronger than one piece cranks.

All of our recumbent bikes are fitted with strong three piece cranks.

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What's the importance of the weight of the flywheel on a spin bike?

Spin bikes are designed to accurately simulate pedalling uphill with the combination of momentum and resistance. The advantages of a heavier flywheel is that it provides a more realistic feeling of travelling uphill, translating to a more intense workout. The downside is that the heavier flywheel hinders the portability of the bike.

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What's the difference between a chain driven and a belt driven spin bike?

Chain driven spin bikes may offer a truer real bike feel.

Belt driven spin bikes are generally better, creates less noise and offers a smoother and consistent workout.

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Lifespan Cross Trainers and Steppers FAQs

Why buy a Cross trainer?

Cross trainers have helped millions of people achieve weight loss and fitness goals. How a cross trainer performs this is through burning excess calories via cardiovascular workouts, which can improve the strength and health of your heart and lungs.

Cross trainers exercise the lower and upper body by providing resistance to the muscles of the legs, chest, arms and shoulders. Legs and arms move in a criss-cross fashion, performing a total body workout to tone and strengthen your muscles. Unlike treadmills, cross trainers are a perfect alternative as they don’t impact on the muscle or joints as much, and will make working out enjoyable and worthwhile.

There are many reasons to buying a cross trainer. One of the greatest benefits of owning a cross trainer is that you can exercise in the privacy of your own home, and can be used at anytime whether day or night. At Lifespan we offer quality cross trainers with tonnes of features at affordable prices.

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Are cross trainers for me?

Cross trainers, also known as elliptical trainers have been growing in popularity. If you do not prefer running but still want a good cardio workout, cross trainers are perfect as they are the closest action you can get to running without the jarring. Its motion involves a mix of cross-country skiing and slow running. It uses both your upper and lower body unlike in exercise bikes or recumbent bikes where you’re just sitting down.

If you wish to try out our range of cross trainers, be sure to pop down to your nearest Lifespan showroom for further assistance.

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How are steppers used?

A stepper machine essentially is a never ending, rotating staircase. The user simply climbs the stairs for as long as their workout lasts. Handles are provided for balance. Most individuals have come across stairs before so using this type of machine comes naturally.

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Why buy a stepper machine?

Steppers provide a good workout without putting too much pressure on your joints and bones. It is a great way to exercise by lifting your body weight rhythmically using a single leg at a time, and works to tone legs and buttocks as well as improving lung fitness.

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Which muscles are worked with the stepper machines?

The stepper mainly works the muscles in your legs. Main muscles used are the thigh muscles but calves, hip muscles and gluts also get worked out. Within about a month of regular use you should notice thighs and legs becoming more toned.

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How are cross trainers different from other low impact cardio workout machines such as the stepper machines?

An elliptical trainer typically uses footpads that travel elliptically under operator pressure and poles that are operated by the arms and shoulders. The poles and footpads are operated in sync with each other to provide a full body workout. The margins of difference will be minimal but generally elliptical trainers demand upper and lower body co-ordination while steppers only demand lower body only, and are easier to use.

In terms of muscle workout, elliptical tend to work out the same muscles as steppers and more. Given that there is the additional upper body movement, the elliptical machines will exercise calves, thighs, hips and gluts as well as arms, shoulders and upper chest.

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