Customer Support

Returns or Exchange Policy

7 Day Satisfaction Guarantee

Here at Lifespan Fitness, we’re committed to help you select the right fitness equipment for all of your workout needs. We’ve got lots of videos, pictures and detailed features on each product, to help you find the best equipment.
However, we understand that shopping online can be difficult, so we provide a 7-day satisfaction guarantee if you change your mind or are simply unsatisfied with our products.

To be eligible for a 7-day satisfaction guarantee,

  1. The item must be unused and in the same condition you received it, in original packaging
  2. Product has not been assembled
  3. Agree that initial freight costs are not refundable
  4. All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

If all conditions are met, contact us within 7 days of your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase.

*Store credit will be in the form of a voucher or gift code to shop at the Lifespan Fitness Online Store or Distribution Centres
Returning the product will be the customer’s responsibility, simply bring it back to our Distribution Centres or post it back at your expense.

Damaged or Faulty Goods

If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair.

Please see Warranty Terms and Conditions in relation to warranty claims.