Dispatch
All items are dispatched within 48 Hours of cleared payment(weekdays only).

Confirm Delivery Address
After the auction is ended, you will receive an email containing an "ONLINE DELIVERY CONFIRMATION FROM" from us. To avoid delays in delivery, please click the link within the email and submit the form online within 2 days. PLEASE NOTE:The purpose of this form is to make sure someone is home to accept delivery and avoid unsuccessful delivery attempts which in turn cause delays in delivery.

Attention Buyers*
If you have a Hotmail, Yahoo, Optusnet, bigpond, or any other email account with a junk, spam or bulk mail folder, please check those folders often after you bought the item from us because many of our past customers have received our important emails in those folders, and some people never look at those emails that are not in their inbox folder. We will send a confirmation email after auction finished and want to make sure you receive and read all of our important emails. Please check your email system after you bought item from us, otherwise dispatch delay may be occurred.

PLEASE NOTE (only applies to heavy items over 60kg): DUE TO OCCUPATIONAL HEALTH AND SAFETY, SOMEONE MUST ASSIST THE COURIER DRIVER WITH UNLOADING THE ITEM AS IT IS TOO HEAVY FOR ONE PERSON TO CARRY ON THEIR OWN. IF YOU DO NOT HAVE ANYONE TO ASSIST THE DRIVER, THEN YOU WILL REQUIRE A TAIL GATE TRUCK TO UNLOAD YOUR PARCEL. THERE WILL BE AN ADDITIONAL CHARGE FOR A TAIL GATE IF YOU REQUIRE A TAIL GATE, PLEASE CONTACT US VIA EMAIL AFTER THE AUCTION HAS COMPLETED.       

1. Delivery only available from Monday to Friday, 9:00am-5:00pm, Please do not allocate hours as the courier company cannot deliver within allocated time frames

2. If you have allocated a day for delivery and we come out to deliver and find no one at home, a card will be left and a redelivery fee of $20 will be charged. Your item(s) can only be redelivered until the redelivery fee $20 has been received.

3. If you suspect the item is damaged, please sign as "unchecked freight" so that if the item is in fact damaged, then we can hold the courier liable.

4. Please submit this form online in 2 days after you received the link. Otherwise, delivery delay may be caused.

5.If you put "no one at home, please leave the item at alternative address". The alternative address must be in the same delivery street. Otherwise, additional freight charge will occur. We cannot leave item without signature (i.e. leaving items in front of your garage is not permitted.);

6. Please note: item will not be dispatched until payment is received; Although the delivery confirmation form is needed before we dispatch your item, receiving this form does not mean item will be sent out as payment needs to be received and cleared.

7. Shipping is door to door delivery.Please note that home delivery to your door may not always be possible. Especially if you are located in an extremely rural location.

   In such a case your item may be delivered to the nearest freight depot, from which you will have to pick up your item.

8.Delivery is only available to ground floor only. (Door to door service)