Customer Support

Warranty & Repairs

All Lifespan Fitness products go through vigorous quality control and assurance testing to ensure that we bring high quality products that will last the distance. However in the rare occasion, if faults do happen, we’ve got excellent after-sales service with parts and technicians that will get your equipment up and running again.

If you have a faulty or damaged product, click on the Technical Support Form below, fill in your details.

Warranty Policy

Our warranty only applies to the original purchaser from where the purchase was made from our online store or authorised Lifespan Reseller only and is strictly not transferable. If the serial number is removed, altered or defaced, the warranty is void. All warrantees commence on the date of purchase.

Lifetime of 5 Years Warranty
We guarantee long-term high performance from our fitness range with a 5 Year warranty on selected Treadmill, Spin Bikes and Exercise Bike models used in home and domestic environments. Our policy guarantees on the lifetime of the product on the market, which is considered to be 5 years unless otherwise stated specifically.

Call Outs
Our warranty period only covers parts replacement and does not include call-outs which will be separately charged. Please note that in some areas, call outs may not be available. Additional labour charges may apply for any additional work performed on-site.

Warranty Exclusions
Without limiting any statutory rights which may be available to the Australian consumer in respect of the product, including those under the Australian Consumer Law, this warranty will not apply to:

  • • Damage caused through incorrect adjustment to treadmill walking belts, drive belts, bike handles, seats, pedals;
  • • Any product used for commercial or rental purposes;
  • • Any product supplied outside of Australia;
  • • Any product stored or used outdoors (excludes weight vests);
  • • Any defects caused by accidents, natural disasters, lightning, water, fire, wind, storms
  • • Any defects caused by abuse or theft of the product or in the case of electrical products, is due to surges in the electrical power to which the product is connected;
  • • Any defects caused by faulty or defected power cables;
  • • Any product that is incorrectly installed or set up;
  • • Ordinary wear and tear of the product;
  • • Any adaptation or changes to the product which are not in accordance with the user manual supplied with the product;
  • • Damage resulting from:
    • - Incorrect adjustments to treadmill walking belts, drive belts, bike handles, seats, pedals, treadmill desktops, adjustable benches, barbell hooks, adjustable weight systems;
    • - Transportation (excludes transit damage when dispatched from an authorised Lifespan Fitness seller)
    • - Abuse, misuse, excessive use, failure to follow instructions, improper or abnormal usage;
    • - Alteration, modification, defective installation;
    • - Unauthorised repairs, alterations or modifications from an unauthorised third party.
    • - Any power supply fault in ancillary equipment used with the product;
    • - Pests, mice, cockroaches or other insects;
    • - Entry of foreign matter into the product including liquid, moisture or dirt; and
    • - Salt build-up or rust corrosion.
  • • Expendable parts such as paint and finish.

Nothing in this warranty policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer" under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law ("Consumer Guarantees").
You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

Warranty Period Details

Product CategoryComponent CoveredWarranty Period
Includes Walkstation Treadmill Desks
FrameLifetime of 5 Years
MotorLifetime of 5 Years
Other Parts1 Year
Compact Treadmills
Only 1.0 CHP Compact Treadmills such as Pacer & Arc
Frame1 Year
Motor1 Year
Other Parts1 Year
Spin BikesFrameLifetime of 5 Years
Other Parts1 Year
Upright Exercise BikesFrameLifetime of 5 Years
Other Parts1 Year
Recumbent BikesFrame1 Year
Other Parts1 Year
BodyShapers/Vibration MachinesMotor1 Year
Other Parts1 Year
Gym Stations & Power TowersFrame1 Year
Structural & Hardware1 Year
BenchesStructural & Hardware1 Year
Gym Station AttachmentsStructural & Hardware1 Year
Bars, Rubber & Iron WeightsStructural & Hardware1 Year
Equipment AccessoriesStructural & Hardware1 Year
Medicine & Slam BallsStructural & Hardware1 Year
Resistance BandsGeneral Parts1 Year
Function Training Gear & TherapyGeneral Parts1 Year