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CUSTOMER SUPPORT

Warranty & Repairs

At Lifespan we pride ourselves in great customer service and being reasonable people.

We understand equipment failure can be a frustrating experience, and so we are dedicated to bring you fast turnaround for faulty goods and expert after sales support with our trained technicians.

Lifespan provides a full minimum 12 months warranty coverage on all products sold. Warranty periods may vary for different types of products.

What do I do if I have a faulty product?

Here are a few easy steps to take in order to lodge a warranty return with us.

1. Please retain your invoice or receipt as a proof of purchase.
Warranty is only valid if you can prove you are the original purchaser on this item (e.g. receipt, invoice, delivery date or internet confirmation), and is within the term of the policy.

2. Make sure the fault, defect or failure is within our warranty policy.
We do not cover products that is faulty due to:
a. Ordinary wear and tear, user negligence, misuse or abuse, incorrect handling of the product, non-compliance of the operating instructions, accident or fire
b. Malicious damage by a third person, includes alterations or modifications by a non authorised service technician or parties.
c. Failure to service the equipment in accordance with the user manual’s specifications and recommendations
d. Rusting of equipment
e. Used for commercial purposes or non-normal activities; products from Lifespan used in a rental or hire situation.
f. Damaged caused by transportation of your item. If you suspect any damage to your item you may sign your item ‘UNCHECKED’ or have the responsibility delegated to transport insurance if purchased.
g. Faulty or defected cables

3. Contact our Lifespan team via phone or email. Even if you are sure the equipment is faulty, please lodge a support request with the details of the problem. This is to avoid discovering the good is non-faulty and end up costing the owner time/money/freight spent on transporting the item to and from us (Unless 14-Days Dead on Arrival, see DoA). There may also be a known fix or workaround we can point you in the direction of.

4. Once you have contacted us and sought approval, you will need to return the product to an authorised Lifespan dealer with your proof of purchase

Lifespan Lifetime Motor and Frame Warranty

At Lifespan we are dedicated to bringing you high quality treadmills at affordable prices. We guarantee long term high performance from our treadmill range, and so all faulty components will be replaced or supplied free of charge. This policy is only valid for treadmills used in a domestic environment, and will not cover normal wear & tear.

Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically.

Lifespan Lifetime Spin Bike Warranty

Our Spin Bikes come equipped with strong, steel frames that are built to last in a home/domestic environment.

Our Lifetime Warranty policies guarantees on the lifetime of the product on the market. This is considered to be 5 years unless otherwise stated specifically.

12 Months Parts Replacement Warranty

All Lifespan products come with a standard Manufacturer's 12 Months Parts Replacement Warranty.

Exclusive 12-month In-house warranty offer

For all new Treadmill purchases over $550.00, Lifespan offers a 12-month in-house warranty service for selected Sydney and Melbourne metropolitan areas. This involves a Lifespan or authorised technician to come to your home to fix your treadmill should any problems arise. This warranty guarantee is an additional warranty guarantee on top of the existing standard Lifespan Treadmill warranties of (1) 12 month parts replacement warranty and (2) Lifetime Frame and Motor warranty.

The 12-month In-house warranty has additional terms and conditions listed here

Dead on Arrival (DoA)

‘DoA’ applies to products which have a major fault within 14 days of customer purchase. These products may be repaired or replaced at the discretion of Lifespan.

Parts Replacement Policy

All parts replaced within the warranty period are covered for a minimum of 3 months.
All parts replaced outside the warranty period are also covered for a minimum of 3 months.

Callouts

Callouts are not included in our warranty policy. For all call outs, a fee will apply plus labour charge. Please also note that in some areas, call outs are not available.

Personal Injuries/Damage

We also do not cover any personal injuries or damage due to accidents, misuse, neglect, normal wear, improper assembly or improper maintenance.

Australian Consumer Law

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au