Small Parcel Delivery (Standard & Express)

Small Parcel Delivery is available for eligible items and provides fast, trackable delivery throughout Australia via Australia Post or an equivalent delivery provider.

Delivery Coverage

1. Available Australia-wide, including PO Box addresses.
2. Delivery services are subject to carrier network availability and serviceability restrictions.
3. Delivery timeframes are estimates only and are not guaranteed.

Delivery Options

Customers may select either:

1. Standard Delivery, or
2. Express Delivery (where available)

at checkout.

Express Delivery prioritises transit within the carrier's network but does not guarantee delivery by a specific date or time.

For current delivery estimates and service coverage, please refer to Australia Post's delivery information:

https://auspost.com.au/business/shipping/delivery-speeds-and-coverage

Delivery Method

Orders will be delivered by Australia Post or a nominated delivery partner to the delivery address provided at checkout.

Where deemed safe by the delivery carrier, parcels may be:

1. Left unattended at the delivery address ("Safe Drop"), or
2. Delivered in accordance with any delivery preferences provided directly to the carrier.

If the carrier determines that a Safe Drop is not appropriate, the parcel may be redirected to:

1. The nearest Australia Post Office,
2. Parcel Locker, or
3. Authorised collection point

for customer collection. Once re-directed, the order cannot be re-delivered and must be collected.

Tracking

Tracking information will be provided once the order has been dispatched. Customers are responsible for monitoring tracking updates and collection notifications issued by the delivery carrier.

No Specific Delivery Times

Customers cannot request:

1. A specific delivery date,
2. A specific delivery time, or
3. Delivery within a particular timeframe.

Deliveries occur according to the carrier's operational schedule and availability.

Address Accuracy

Customers are responsible for ensuring that all delivery information provided at checkout is complete, accurate, and current.

Once an order has been dispatched:

1. Delivery addresses cannot be amended, redirected, intercepted, or cancelled.
2. GFL is unable to stop, recall, or reroute parcels already in transit.
3. Any costs incurred due to incorrect or incomplete address information may be charged to the customer.

Uncollected Parcels

Where a parcel is taken to a Post Office, Parcel Locker, or collection point, customers must collect the parcel within the timeframe specified by the carrier.

If a parcel remains uncollected and is returned to Global Fitness & Leisure Pty Ltd ("GFL"):

1. The order may be cancelled upon return.
2. Original shipping charges are non-refundable.
3. A return-to-sender freight charge may be deducted from any refund.
4. A restocking fee may also apply in accordance with our Returns Policy.
5. Any refund will be processed only after the returned goods have been received and inspected by GFL.

Risk and Ownership

Risk in the goods passes to the customer upon delivery, including where the parcel has been:

1. Successfully delivered to the nominated address,
2. Left in a Safe Drop location, or
3. Made available for collection at a Post Office or authorised collection point.

GFL is not responsible for loss, theft, damage, or tampering occurring after delivery has been completed by the carrier.

Delivery Delays

GFL is not liable for delays caused by:

1. Australia Post or third-party delivery partners,
2. Weather events,
3. Natural disasters,
4. Industrial action,
5. Peak trading periods,
6. Public holidays,
7. Network disruptions, or
8. Any event outside GFL's reasonable control.

Big & Bulky Economy Standard Delivery

Big & Bulky Delivery is designed for larger and heavier products that cannot be sent through standard parcel networks. Delivery is performed by specialised freight carriers and may include doorstep or kerbside delivery depending on property access and courier requirements.

Delivery Coverage

1. Available to selected locations only, subject to stock availability at your local warehouse or distribution centre.
2. PO Box addresses are not accepted.

Contact Information

A valid daytime contact number must be provided at checkout.

Customers acknowledge that:

1. Delivery carriers may use the provided contact number to coordinate delivery.
2. Failure to provide a valid contact number may result in delivery delays, storage charges, redelivery fees, or return-to-sender charges.
3. GFL is not responsible for delays arising from incorrect or unavailable contact information.

Delivery Method

Delivery is generally made to:

1. The front entrance of the property,
2. Ground-floor doorstep, or
3. Kerbside location,

as determined by the delivery carrier.

The final delivery location is at the discretion of the carrier based on:

1. Vehicle access,
2. Safety requirements,
3. Property layout,
4. Product size and weight, and
5. Occupational health and safety obligations.

Access Requirements

Customers are responsible for ensuring that delivery vehicles can safely access the delivery location.

Big & Bulky deliveries may be completed using:

1. Commercial Vans or Utes,
2. Trucks,
3. Semi-trailers,
4. Tailgate-equipped vehicles, or
5. Other large commercial vehicles.

Properties that do not have suitable access may require alternative delivery arrangements.

Examples include:

1. Unsealed roads,
2. Narrow roads,
3. Steep driveways,
4. Low-clearance areas,
5. Weight-restricted roads or bridges,
6. Gated communities, or
7. Locations inaccessible to large freight vehicles.

Where access restrictions prevent delivery, the carrier may:

1. Deliver to the nearest accessible location,
2. Arrange collection from the nearest depot, or
3. Return the shipment to the sender.

Any additional charges arising from restricted access may be payable by the customer.

Depot Collection and Regional Areas

Certain rural, regional, remote, or restricted-access locations may not qualify for doorstep or kerbside delivery.

In these circumstances:

1. The carrier may require collection from the nearest freight depot or collection point.
2. Customers are responsible for arranging collection within the timeframe specified by the carrier.
3. GFL is not liable for any travel costs, inconvenience, or expenses associated with depot collection.

Customers who are unsure whether their property is accessible are encouraged to contact us prior to placing an order.

Delivery Assistance Requirements

Big & Bulky Standard Delivery is designed so that customer assistance is generally not required.

Delivery providers will typically utilise tailgate-equipped vehicles, pallet jacks, trolleys, or other suitable unloading equipment to safely unload and deliver your order to an accessible front door, driveway, or kerbside location.

However, customer assistance may be required in certain circumstances, including but not limited to:

1. Oversized or exceptionally heavy products;
2. Properties with restricted vehicle access;
3. Steep driveways or difficult unloading conditions;
4. Remote, rural, or regional locations where specialised unloading equipment or tailgate vehicles may not be available;
5. Circumstances where safe unloading cannot otherwise be completed by the delivery provider.

Where customer assistance is required, the delivery provider will generally advise this at the time of delivery where reasonably practicable.

If suitable assistance is unavailable and the delivery cannot be safely completed, the delivery provider may:

1. Deliver to the nearest safe accessible location;
2. Redirect the shipment to a local depot for collection; or
3. Arrange a redelivery, which may incur additional charges.

Customers located in remote or regional areas should be aware that tailgate services, specialised unloading equipment, and vehicle types may vary depending on local delivery provider availability.

Delivery Limitations

For safety, insurance, and workplace health and safety reasons, delivery drivers are generally not required to:

1. Enter homes or private residences;
2. Deliver items upstairs or above ground level;
3. Use lifts, stairwells, or internal accessways;
4. Move goods through a property;
5. Assemble products;
6. Remove packaging materials;
7. Remove existing equipment, furniture, or appliances; or
8. Provide installation services.

However, at the driver's sole discretion and subject to safety considerations, access conditions, available time, and company policies, a driver may choose to provide additional assistance beyond the standard delivery service.

Neither Global Fitness & Leisure Pty Ltd ("GFL") nor its delivery partners guarantee that such assistance will be offered. Customers should not rely upon or expect drivers to provide services beyond the standard delivery point.

Where additional assistance is provided by a driver, it is undertaken voluntarily and entirely at the customer's risk. GFL and its delivery partners accept no liability for any damage to property, buildings, fixtures, flooring, driveways, landscaping, or personal belongings resulting from such assistance, except where liability cannot be excluded by law.

Delivery Hours

Deliveries occur during standard business hours:

1. Monday to Friday
2. Between 9:00am and 5:00pm

Excluding public holidays and carrier non-service days.

Customers cannot request:

1. A specific delivery date;
2. A specific delivery time;
3. A guaranteed delivery window;
4. Weekend delivery; or
5. Public holiday delivery.

However, depending on the delivery provider and location, the delivery provider may choose to contact the customer to offer an available delivery date or delivery window.

Where a delivery booking is offered:

1. The available date and time slot is determined by the delivery provider.
2. Customers may advise the delivery provider if the proposed time is unsuitable.
3. The delivery provider will then advise the next available delivery date or delivery window based on their scheduling availability.

Please note that delivery bookings are offered at the discretion of the delivery provider and are not available for all locations or shipments.

Transit Times

All delivery timeframes displayed on our website, checkout, tracking information, or customer communications are estimates only.

Transit times:

1. Are not guaranteed,
2. Are supplied by third-party freight carriers,
3. May vary due to operational factors beyond GFL's control.

Factors that may impact delivery include:

1. Weather events,
2. Road closures,
3. Freight network congestion,
4. Peak trading periods,
5. Public holidays,
6. Industrial action,
7. Mechanical breakdowns, or
8. Other unforeseen circumstances.

GFL is not liable for losses, costs, damages, or expenses arising from delivery delays.

Failed Delivery Attempts

Where delivery cannot be completed due to:

1. No available recipient,
2. Restricted access,
3. Unsafe unloading conditions,
4. Customer refusal of delivery,
5. Incorrect delivery details, or
6. Failure to provide required unloading assistance,

the carrier may:

1. Charge a redelivery fee,
2. Redirect the shipment to a depot for collection,
3. Return the shipment to GFL.

Any associated charges may be deducted from any refund or charged directly to the customer.

Address Accuracy

Customers are responsible for ensuring all delivery details are accurate and complete prior to placing an order.

Once dispatched from our warehouses:

1. Delivery addresses generally cannot be amended.
2. Shipments cannot be intercepted, recalled, or redirected.
3. Any costs arising from incorrect delivery information may be charged to the customer.

Risk and Ownership

Risk in the goods passes to the customer immediately upon delivery to:

1. The nominated delivery address,
2. The designated kerbside location,
3. An accessible drop-off point,
4. A freight depot, or
5. A collection point nominated by the carrier.

Customers should inspect deliveries as soon as reasonably possible after receipt.

Returned Shipments

Where a shipment is returned to GFL due to:

1. Non-collection from depot,
2. Customer refusal,
3. Failed delivery attempts,
4. Inaccessible property,
5. Incorrect address details, or
6. Failure to provide required unloading assistance,

the order may be cancelled upon return.

In such cases:

1. Original shipping charges are non-refundable.
2. Return freight charges may be deducted from any refund.
3. Restocking fees may apply in accordance with our Returns Policy.
4. Refunds will only be processed after returned goods have been received and inspected.

Big & Bulky Economy Express Delivery

Big & Bulky Delivery is designed for larger and heavier products that cannot be sent through standard parcel networks. Delivery is performed by specialised freight carriers and may include doorstep or kerbside delivery depending on property access and courier requirements.

Delivery Coverage

1. Available to selected locations only, subject to stock availability at your local warehouse or distribution centre.
2. PO Box addresses are not accepted.

Contact Information

A valid daytime contact number must be provided at checkout.

Customers acknowledge that:

1. Delivery carriers may use the provided contact number to coordinate delivery.
2. Failure to provide a valid contact number may result in delivery delays, storage charges, redelivery fees, or return-to-sender charges.
3. GFL is not responsible for delays arising from incorrect or unavailable contact information.

Delivery Method

Delivery is generally made to:

1. The front entrance of the property,
2. Ground-floor doorstep, or
3. Kerbside location,

as determined by the delivery carrier.

The final delivery location is at the discretion of the carrier based on:

1. Vehicle access,
2. Safety requirements,
3. Property layout,
4. Product size and weight, and
5. Occupational health and safety obligations.

Access Requirements

Customers are responsible for ensuring that delivery vehicles can safely access the delivery location.

Big & Bulky deliveries may be completed using:

1. Commercial Vans or Utes,
2. Trucks,
3. Semi-trailers,
4. Tailgate-equipped vehicles, or
5. Other large commercial vehicles.

Properties that do not have suitable access may require alternative delivery arrangements.

Examples include:

1. Unsealed roads,
2. Narrow roads,
3. Steep driveways,
4. Low-clearance areas,
5. Weight-restricted roads or bridges,
6. Gated communities, or
7. Locations inaccessible to large freight vehicles.

Where access restrictions prevent delivery, the carrier may:

1. Deliver to the nearest accessible location,
2. Arrange collection from the nearest depot, or
3. Return the shipment to the sender.

Any additional charges arising from restricted access may be payable by the customer.

Depot Collection and Regional Areas

Certain restricted-access locations may not qualify for doorstep or kerbside delivery.

In these circumstances:

1. The carrier may require collection from the nearest freight depot or collection point.
2. Customers are responsible for arranging collection within the timeframe specified by the carrier.
3. GFL is not liable for any travel costs, inconvenience, or expenses associated with depot collection.

Customers who are unsure whether their property is accessible are encouraged to contact us prior to placing an order.

Delivery Assistance Requirements

For heavy items, customer assistance may be required.

Customers acknowledge that:

1. Cartons weighing over 25kg may require assistance during unloading.
2. Items weighing over 30kg will generally require a physically capable person to assist the driver with unloading.
3. If assistance is unavailable, the carrier may refuse delivery and arrange redelivery or depot collection.

Any redelivery, storage, or additional handling charges incurred may be passed on to the customer.

Delivery Limitations

For safety, insurance, and workplace health and safety reasons, delivery drivers are generally not required to:

1. Enter homes or private residences;
2. Deliver items upstairs or above ground level;
3. Use lifts, stairwells, or internal accessways;
4. Move goods through a property;
5. Assemble products;
6. Remove packaging materials;
7. Remove existing equipment, furniture, or appliances; or
8. Provide installation services.

However, at the driver's sole discretion and subject to safety considerations, access conditions, available time, and company policies, a driver may choose to provide additional assistance beyond the standard delivery service.

Neither Global Fitness & Leisure Pty Ltd ("GFL") nor its delivery partners guarantee that such assistance will be offered. Customers should not rely upon or expect drivers to provide services beyond the standard delivery point.

Where additional assistance is provided by a driver, it is undertaken voluntarily and entirely at the customer's risk. GFL and its delivery partners accept no liability for any damage to property, buildings, fixtures, flooring, driveways, landscaping, or personal belongings resulting from such assistance, except where liability cannot be excluded by law.

Delivery Windows

Where available, customers may select a preferred delivery time slot.

All delivery time slots are provided as a six (6) hour delivery window.

Examples:

1. A booking selected for 9:30am will have a delivery window between 9:30am and 3:30pm.
2. A booking selected for 11:30am will have a delivery window between 11:30am and 6:00pm.

Customers acknowledge that:

1. Delivery windows are estimates only and are not guaranteed.
2. The carrier may arrive at any time within the allocated six-hour delivery window.
3. Traffic conditions, previous deliveries, weather events, and operational requirements may affect arrival times.

If a particular time slot is unavailable during booking, it means that capacity for that delivery window has been exhausted.

Saturday Deliveries

Saturday delivery may be available in selected areas for an additional fee.

Saturday delivery:

1. Is subject to postcode eligibility and carrier availability.
2. Must be selected and paid for at checkout where offered.
3. Remains subject to operational constraints and is not guaranteed.

Where a Saturday delivery has been booked and paid for, but the delivery carrier is unable to complete delivery on the scheduled Saturday due to operational reasons, GFL's sole liability will be limited to refunding the difference between the Saturday delivery surcharge paid and the equivalent weekday delivery charge.

Customers acknowledge that:

1. No additional compensation, consequential loss, or reimbursement will be payable for delayed or rescheduled deliveries.
2. Refund of the Saturday surcharge difference will constitute full and final settlement of any claim relating to the unavailable Saturday delivery service.
3. This remedy does not apply where the inability to complete Saturday delivery arises from customer-related circumstances, including but not limited to incorrect delivery details, inaccessible premises, customer unavailability, failure to provide unloading assistance, or any other circumstance outside the carrier's control.

Failed Delivery Attempts

Where delivery cannot be completed due to:

1. No available recipient,
2. Restricted access,
3. Unsafe unloading conditions,
4. Customer refusal of delivery,
5. Incorrect delivery details, or
6. Failure to provide required unloading assistance,

the carrier may:

1. Charge a redelivery fee,
2. Redirect the shipment to a depot for collection,
3. Return the shipment to GFL.

Any associated charges may be deducted from any refund or charged directly to the customer.

Address Accuracy

Customers are responsible for ensuring all delivery details are accurate and complete prior to placing an order.

Once dispatched from our warehouses:

1. Delivery addresses generally cannot be amended.
2. Shipments cannot be intercepted, recalled, or redirected.
3. Any costs arising from incorrect delivery information may be charged to the customer.

Risk and Ownership

Risk in the goods passes to the customer immediately upon delivery to:

1. The nominated delivery address,
2. The designated kerbside location,
3. An accessible drop-off point,
4. A freight depot, or
5. A collection point nominated by the carrier.

Customers should inspect deliveries as soon as reasonably possible after receipt.

Returned Shipments

Where a shipment is returned to GFL due to:

1. Non-collection from depot,
2. Customer refusal,
3. Failed delivery attempts,
4. Inaccessible property,
5. Incorrect address details, or
6. Failure to provide required unloading assistance,

the order may be cancelled upon return.

In such cases:

1. Original shipping charges are non-refundable.
2. Return freight charges may be deducted from any refund.
3. Restocking fees may apply in accordance with our Returns Policy.
4. Refunds will only be processed after returned goods have been received and inspected.

Big & Bulky Room of Choice Delivery

Big & Bulky Room of Choice Delivery is a premium white glove delivery service available for eligible products and locations. This service includes delivery of products to the customer's nominated room or area of choice within the property, subject to access and safety requirements.

Delivery Coverage

1. Available to selected metropolitan areas within Melbourne, Sydney, Brisbane and Perth.
2. Service availability is determined by postcode, product dimensions, product weight, and carrier availability.
3. This delivery option will only appear within the shipping calculator and checkout for eligible orders.
4. PO Box, Parcel Collection addresses are not accepted.

Contact Information

A valid daytime contact number must be provided at checkout.

Customers acknowledge that:

1. Delivery providers may contact the customer to arrange and confirm delivery.
2. Failure to provide a valid contact number may result in delivery delays, cancellation of the specialised delivery service, additional charges, or return-to-sender fees.
3. GFL is not responsible for delays arising from incorrect or unavailable contact information.

Site Risk Assessment

Prior to delivery, customers may be required to complete a Site Risk Assessment.

The purpose of the Site Risk Assessment is to:

1. Confirm access requirements;
2. Identify potential safety risks;
3. Verify stair access and delivery pathways;
4. Determine whether the requested Room of Choice service can be safely completed.

Customers are responsible for providing accurate and complete information.

If the information provided is inaccurate or incomplete, additional delivery charges, failed delivery fees, redelivery fees, or alternative delivery arrangements may apply.

Booking Process

Once an order has been placed and Specialised Delivery has been selected:

1. GFL will issue a Site Risk Assessment request where required.
2. Following review and approval, the delivery booking will be submitted to our delivery partner.
3. The delivery partner will generally contact the customer within two (2) business days to arrange a suitable delivery date and delivery window.
4. The delivery partner will complete delivery to the approved Room of Choice location.

Booking timeframes are estimates only and may vary depending on service demand and delivery location.

Delivery Scheduling

Customers will generally be offered a choice of available delivery dates by the delivery provider.

Customers acknowledge that:

1. Delivery dates are subject to carrier availability and operational requirements.
2. Requested delivery dates are not guaranteed until confirmed by the delivery provider.
3. Delivery windows are estimates only and may be adjusted by the delivery provider where required.
4. Delays may occur due to weather events, traffic conditions, operational issues, public holidays, labour shortages, or other circumstances outside GFL's reasonable control.

Room of Choice Service

Where access and safety conditions permit, delivery personnel will transport products to the customer's nominated room or area within the property.

This service includes:

1. Delivery inside the property;
2. Delivery through standard doorways, hallways, and access points;
3. Delivery up to two (2) flights of stairs;
4. A maximum of twenty-five (25) total stair steps.

Customer assistance is not required for delivery.

Access Requirements

Customers are responsible for ensuring safe and unobstructed access to the nominated delivery location.

Customers must ensure:

1. Delivery pathways are clear and free from hazards;
2. Doorways, hallways, staircases, elevators and access points are large enough to accommodate the product;
3. Floors, staircases and access structures are suitable to support the product weight and handling equipment;
4. Pets, children and other occupants are kept clear of delivery areas.

Delivery personnel may refuse to complete Room of Choice delivery where they reasonably determine that:

1. The product cannot safely fit through access points;
2. Access conditions present a safety risk;
3. Property damage is likely to occur;
4. Stair limits or access limits are exceeded;
5. Delivery would breach workplace health and safety requirements.

In such circumstances, the delivery may be completed to an alternative accessible location, rescheduled, redirected to a depot, cancelled in agreement with the customer and GFL, or returned to GFL.

Service Exclusions

Unless separately purchased, this service does not include:

1. Product assembly;
2. Product installation;
3. Product testing;
4. Removal of existing furniture or equipment;
5. Removal or disposal of packaging materials;
6. Removal or disposal of pallets;
7. Waste removal services.

Where assembly services have been purchased separately:

1. Assembly will generally be conducted by a specialist assembly provider after delivery has been completed.
2. Delivery and assembly may occur on different dates.

Customer Presence

An authorised adult aged 18 years or older must be present at the property during the agreed delivery window.

If nobody is available to accept delivery, the carrier may:

1. Charge a redelivery fee;
2. Reschedule the delivery;
3. Return the shipment to a depot; or
4. Return the shipment to GFL.

Any associated charges may be payable by the customer.

Property Protection

While delivery personnel will exercise reasonable care during delivery, customers acknowledge that:

1. Large and heavy products may require manoeuvring through confined spaces;
2. Minor marks, scuffs, or incidental contact may occur despite reasonable care being taken.

Customers are responsible for identifying and protecting vulnerable flooring, walls, fixtures, furniture and access points before delivery.

GFL and its delivery partners will not be liable for damage arising from:

1. Inadequate access dimensions;
2. Pre-existing property defects;
3. Unsafe access conditions;
4. Customer instructions contrary to delivery personnel recommendations; or
5. Circumstances beyond the reasonable control of delivery personnel.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

Address Accuracy

Customers are responsible for ensuring all delivery information is complete and accurate.

Once delivery has been scheduled:

1. Changes to delivery addresses may not be possible;
2. Additional fees may apply where delivery details need to be amended;
3. Delivery dates may need to be rescheduled.

Risk and Ownership

Risk in the goods passes to the customer upon successful completion of delivery and acceptance at the nominated delivery location.

Customers should inspect goods as soon as reasonably possible after delivery and notify GFL promptly of any visible transit damage.

Failed Deliveries and Returns

Where delivery cannot be completed due to:

1. Customer absence;
2. Inaccurate Site Risk Assessment information;
3. Unsafe access conditions;
4. Property access restrictions;
5. Refusal of delivery; or
6. Circumstances within the customer's control,

the carrier may:

1. Charge additional attendance fees;
2. Charge redelivery fees;
3. Arrange depot collection;
4. Return the goods to GFL.

If goods are returned to GFL:

1. Original delivery charges are non-refundable;
2. Return freight charges may be deducted from any refund;
3. Restocking fees may apply in accordance with our Returns Policy;
4. Refunds will only be processed after returned goods have been received and inspected.

Delivery Delays

All delivery timeframes are estimates only.

GFL is not liable for delays caused by:

1. Carrier scheduling;
2. Traffic incidents;
3. Weather events;
4. Public holidays;
5. Industrial action;
6. Operational constraints; or
7. Any event outside GFL's reasonable control.

No compensation will be payable for delivery delays, rescheduled delivery dates, or changes to delivery windows, except where required by law.

Big & Bulky Room of Choice Delivery

Big & Bulky Room of Choice Delivery is a premium white glove delivery service available for eligible products and locations. This service includes delivery of products to the customer's nominated room or area of choice within the property, subject to access and safety requirements.

Delivery Coverage

1. Available to selected metropolitan areas within Melbourne, Sydney, Brisbane and Perth.
2. Service availability is determined by postcode, product dimensions, product weight, installation requirements and delivery & install providers’ availability.
3. This delivery option will only appear within the shipping calculator and checkout for eligible orders.
4. PO Box, Parcel Collection addresses are not accepted.

Contact Information

A valid daytime contact number must be provided at checkout.

Customers acknowledge that:

1. Delivery & install providers may contact the customer to arrange and confirm delivery.
2. Failure to provide a valid contact number may result in delivery delays, cancellation of the specialised delivery service, additional charges, or return-to-sender fees.
3. GFL is not responsible for delays arising from incorrect or unavailable contact information.

Site Risk Assessment

Prior to delivery, customers may be required to complete a Site Risk Assessment.

The purpose of the Site Risk Assessment is to:

1. Confirm access requirements;
2. Identify potential safety risks;
3. Verify stair access and delivery pathways;
4. Determine whether the requested Room of Choice service can be safely completed.

Customers are responsible for providing accurate and complete information.

If the information provided is inaccurate or incomplete, additional delivery charges, additional labour charges, additional site visit fees, failed delivery fees, redelivery fees, or alternative delivery arrangements may apply.

Booking Process

Once an order has been placed and Specialised Delivery has been selected:

1. GFL will issue a Site Risk Assessment request where required.
2. Following review and approval, the delivery booking will be submitted to our delivery & install provider.
3. The delivery & install provider will generally contact the customer within two (2) business days to arrange a suitable delivery date and delivery window.
4. The delivery & install provider will complete delivery & installation to the approved Room of Choice location, subject to product complexity and site conditions.

Booking timeframes are estimates only and may vary depending on service demand and delivery location.

Delivery Scheduling

Customers will generally be offered a choice of available delivery dates by the delivery & install provider.

Customers acknowledge that:

1. Delivery dates are subject to carrier availability and operational requirements.
2. Requested delivery dates are not guaranteed until confirmed by the delivery provider.
3. Delivery windows are estimates only and may be adjusted by the delivery provider where required.
4. Delays may occur due to weather events, traffic conditions, operational issues, public holidays, labour shortages, or other circumstances outside GFL's reasonable control.
5. Additional visits required to complete the installation do not constitute a service failure.

Room of Choice Service

Where access and safety conditions permit, delivery personnel will transport products to the customer's nominated room or area within the property.

This service includes:

1. Delivery inside the property;
2. Delivery through standard doorways, hallways, and access points;
3. Delivery up to two (2) flights of stairs;
4. A maximum of twenty-five (25) total stair steps.

Customer assistance is not required for delivery.

Access Requirements

Customers are responsible for ensuring safe and unobstructed access to the nominated delivery location.

Customers must ensure:

1. Delivery pathways are clear and free from hazards;
2. Doorways, hallways, staircases, elevators and access points are large enough to accommodate the product;
3. Floors, staircases and access structures are suitable to support the product weight and handling equipment;
4. Pets, children and other occupants are kept clear of delivery areas.

Delivery personnel may refuse to complete Room of Choice delivery where they reasonably determine that:

1. The product cannot safely fit through access points;
2. Access conditions present a safety risk;
3. Property damage is likely to occur;
4. Stair limits or access limits are exceeded;
5. Delivery would breach workplace health and safety requirements.

6.      Installation would breach workplace health and safety requirements.

In such circumstances, the delivery may be completed to an alternative accessible location, rescheduled, redirected to a depot, cancelled in agreement with the customer and GFL, or returned to GFL.

Additional Access Restrictions

While Room of Choice Delivery includes delivery to your nominated room or area of choice, certain products may be restricted due to their size, weight, shape, or handling requirements.

For particularly large, long, bulky, or heavy items, the delivery provider may determine that delivery beyond the ground floor or entry level cannot be completed safely. This may occur where:

1. The product cannot safely fit through doorways, hallways, stairwells, lifts, or access points;
2. Access requires exceeding twenty-five (25) stair steps or two (2) flights of stairs;
3. There is a risk of damage to the product or property;
4. Delivery would exceed workplace health and safety requirements;
5. Safe manoeuvring of the product is not possible; or
6. Additional lifting equipment, machinery, or personnel would be required.

In these circumstances, the delivery provider may, at their discretion:

1. Deliver the product to the nearest safe and accessible ground floor location;
2. Refuse delivery beyond a certain point within the property; or
3. Cancel or reschedule the delivery where safe access cannot be achieved.

Where delivery cannot be completed due to access restrictions, product dimensions, or safety concerns, additional delivery charges, rebooking fees, or alternative delivery arrangements may apply.

Installation Service Inclusions & Exclusions

The service includes:

1. Delivery of the product to the approved room or area of choice;
2. Assembly and installation of eligible products in accordance with the manufacturer's instructions;
3. Basic operational testing following assembly, where applicable.

The installation service is limited to the product purchased and does not include additional work not specifically stated as part of the service.

Unless expressly stated otherwise, the service does not include:

1. Disposal or removal of packaging materials;
2. Removal of pallets or freight materials;
3. Removal of existing equipment or furniture;
4. Electrical work;
5. Plumbing work;
6. Structural modifications;
7. Ground preparation;
8. Site levelling;
9. Excavation;
10. Concreting;
11. Anchoring, bolting, fixing, or permanently securing products to walls, floors, ceilings, decking, concrete, pavers, or the ground;
12. Installation of safety surfacing;
13. Landscaping or site works;
14. Connection to utilities or third-party systems;
15. Product customisation or modification.
16. Product familiarisation, training, programming, Wi-Fi setup, application setup, account creation, software updates, or integration with third-party devices or applications.

Customers requiring these services must arrange them separately at their own expense.

Customer Presence

An authorised adult aged 18 years or older must be present at the property during the agreed delivery window.

If nobody is available to accept delivery at the agreed appointment time, the delivery & install provider  may:

1. Charge a redelivery fee;
2. Reschedule the delivery;
3. Return the shipment to a depot; or
4. Return the shipment to GFL.

Any associated charges may be payable by the customer.

Property Protection

While delivery personnel will exercise reasonable care during delivery, customers acknowledge that:

1. Large and heavy products may require manoeuvring through confined spaces;
2. Minor marks, scuffs, or incidental contact may occur despite reasonable care being taken.

Customers are responsible for identifying and protecting vulnerable flooring, walls, fixtures, furniture and access points before delivery.

GFL and its delivery & install providers will not be liable for damage arising from:

1. Inadequate access dimensions;
2. Pre-existing property defects;
3. Unsafe access conditions;
4. Customer instructions contrary to delivery & install provider’s recommendations; or
5. Circumstances beyond the reasonable control of delivery & install provider.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

Address Accuracy

Customers are responsible for ensuring all delivery information is complete and accurate.

Once delivery has been scheduled:

1. Changes to delivery addresses may not be possible;
2. Additional fees may apply where delivery details need to be amended;
3. Delivery dates may need to be rescheduled.

Risk and Ownership

Risk in the goods passes to the customer upon successful completion of delivery and acceptance at the nominated delivery location.

Customers should inspect goods as soon as reasonably possible after delivery and notify GFL promptly of any visible transit damage.

Failed Deliveries and Returns

Where delivery cannot be completed due to:

1. Customer absence;
2. Inaccurate Site Risk Assessment information;
3. Unsafe access conditions;
4. Property access restrictions;
5. Refusal of delivery; or
6. Circumstances within the customer's control,

the carrier may:

1. Charge additional attendance fees;
2. Charge redelivery fees;
3. Arrange depot collection;
4. Return the goods to GFL.

If goods are returned to GFL:

1. Original delivery charges are non-refundable;
2. Return freight charges may be deducted from any refund;
3. Restocking fees may apply in accordance with our Returns Policy;
4. Refunds will only be processed after returned goods have been received and inspected.

Delivery Delays

All delivery timeframes are estimates only.

GFL is not liable for delays caused by:

1. Delivery & install provider scheduling;
2. Traffic incidents;
3. Weather events;
4. Public holidays;
5. Industrial action;
6. Operational constraints; or
7. Any event outside GFL's reasonable control.

No compensation will be payable for delivery delays, rescheduled delivery dates, or changes to delivery windows, except where required by law.