Delivery & Pickup Information
With over 10 years of experience in offering high quality fitness equipment and gear online, we've fine-tuned our business model to bring you fast & convenient delivery as well as flexible pick-up options.
Click on each button below to find out more information.
Things to note:
- Delivery days do not include the date of dispatch (i.e. Dispatch to ACT on Monday, count 4-7 working days from Tuesday)
- Metropolitan areas may have quicker delivery times
- Smaller items may experience a quicker delivery time. Authority to Leave freight will be placed on small items shipped with Standard Delivery
- Orders cannot be delivered to P.O. Boxes / Parcel Lockers
- Contact number is required for all deliveries (preferably mobile number)
Estimated Delivery Times
*Next day delivery may be possible for some orders. Please see delivery options during check-out to see if your order qualifies for Next Day Delivery services.
*Delivery time frames stated below are estimates. Unforeseen delays can occur, however our team are able to assist you in these circumstances.
|Melbourne Metro||1-5 Working Days|
|Victoria||3-6 Working Days|
|Sydney Metro||1-5 Working Days|
|New South Wales||4-7 Working Days|
|ACT||4-7 Working Days|
|South Australia||3-7 Working Days|
|Queensland||4-8 Working Days|
|Tasmania||5-10 Working Days|
|Western Australia||7-14 Working Days|
|Northern Territory||7-14 Working Days|
Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into.
Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery.
Authority to Leave Freight will be placed on smaller items shipped with Standard Delivery (spin bike, rowers, weights, accessories). If you do not want this to be left, please notify us as soon as you have placed the order as we ship on a next business basis.
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.
Express Delivery (Next Business Day Delivery)
*Please note: Our online delivery service is currently experiencing high demand and we're temporarily suspending our guarantee of next business day delivery.
Our Express Delivery (Next Business Day Delivery) is currently only available for Melbourne, Sydney, Perth and Brisbane Metropolitan areas. To see if you qualify for Express Delivery service, please enter your postcode into the freight calculator. (See below for Delivery Charges)
Orders made before 3:00pm (AEST) will qualify for NBDD service.
When ordering, you’ll have a chance to specify any special instructions for your order. Specify in the Special Instructions section your preferred date and time. Please note that we cannot guarantee a specific time for your delivery but will try our best to allocate a 4-hour delivery window.
Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.
PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.
For more information, see below for our Delivery Terms and Conditions
Our Specialised Delivery is available for most metropolitan areas. Benefits include:
Better Timing and Notifications
- Choice of delivery date when contacted by Courier (Standard Delivery Time Frame)
- 2-hour time window provided to you before 10am on the morning of chosen delivery date (within standard delivery hours)
- Additional notification 30-minutes prior to arrival of delivery
Assistance-Free, Into-the-House Service
- Delivery indoors into a room of your choice (including upstairs)
- Unpack and rubbish removal on request
- No assistance required for any delivery (including items specified as Big & Bulky)
Please note that this service does not include assembly. Any assembly service purchased will be conducted by a specialist assembly provider after the date of delivery.
How Much Is Delivery?
Express Delivery is calculated based on the distance from our Distribution Centre. Standard Delivery is calculated based on the location zone, and the weight of the item.
For some items, and location, express may be cheaper and the better option.
We may offer Free Shipping for certain items.
or Multiple Items, freight is calculated through weight, which will be shown during check-out.
*Next Business Day Delivery is a flat rate service, get more value with bigger orders!
Why Is Express Delivery Cheaper Than Standard Delivery?
Express Delivery is calculated based on the distance from our Distribution Centre.
Standard Delivery is calculated based on the location zone, and the cubic weight of the item.
Depending on the product you choose and delivery location, express may be the cheaper and better option.
How Do I Know When Delivery Will Arrive?
For all standard deliveries, once your item has been shipped out to the courier, we’ll send you a detailed email outlining which courier was used, as well as the tracking number.
You can simply click on the "Track Order" button to see the status.
For Australia Post and Toll IPEC deliveries, we advise to track the order online and it will advise you throughout the stages of delivery. The status should change in the morning, and if it does say "ON FOR DELIVERY", you should expect to see the item delivered on that day. For Bluestar Logistics or any Bulky item couriers, they will most likely provide you with a call prior to delivery to schedule in a delivery day. Big and Bulky items will require assistance in unloading.
For all express deliveries, our team will call prior to delivery to schedule in the appropriate delivery date, and a 4-hour time window. Contact number is required.
For Melbourne Metro, the express delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest at 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 4-hour timeframe.
For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.
What If No One Is Home To Accept?
We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.
For Standard deliveries, orders involving big and bulky items, such as a cubby house, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. If the courier pre-arranges & confirms with a certain delivery day, and arrives with the customer’s goods with no-one at premises to accept the delivery, then a fee will be charged if re-delivery service is requested.
For small to mid-sized items, such a Spin Bike, Barbell or Resistance Bands, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, a card will be left by the courier at the premises with instructions on depot/post-office collection or re-scheduling the delivery. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave Freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis.
Items shipped with Australia Post will be taken to your Local Post Office for collection, re-delivery is not possible with Australia Post.
For Express Deliveries, after your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. If you have selected Express Delivery expecting delivery on the next day, be sure to keep your phone ready to answer any calls. Our team will not send out any express orders without your confirmation.
For Big And Bulky Items, Do I Need To Help The Courier?
Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-trolley or device make things easy.
For extremely big items, such as a Gym station or large Treadmill (Viper or Prime models), we advise planning ahead for assistance. Both standard and express delivery pricing is based on a one-person driver only. If assistance cannot be provided to the driver, we recommend contacting us on 1300 169 600 or email to firstname.lastname@example.org before placing the order to see if we can offer any alternative solutions.
Can The Couriers Deliver My Big And Bulky Item Upstairs To My Entrance?
For areas outside of Sydney Metro and Melbourne Metro, our courier is only able to provide a standard delivery, which consists of a one person driver. If you reside in an apartment, unit or anything similar that has an above ground floor entrance, the courier will only be able to deliver to a ground floor location with your assistance.
For Sydney Metro and Melbourne Metro areas, we can source two-man delivery teams who can bring big and bulky items upstairs. Contact us for a delivery quote on 1300 169 600 or email through to email@example.com.
Can The Courier Install The Product For Me?
Unfortunately our courier services are only able to deliver the product to your ground floor, front door location. All products are packed well, and come with instructions and tools (where neccessary) to ensure an easy and swift installation process. If you require additional on-site assembly services, please consider booking our Assembly services, which can be found in our online store.
My Delivery Is Late. What Can I Do?
Our carriers will always try to deliver within our estimated delivery times, but late deliveries can happen. Please leave up to 14 working days for your delivery. We set monthly targets to ensure that our couriers deliver on-time, 97% of the time.
If your delivery is late, we encourage you to contact us on 1300 169 600, or send us an email to firstname.lastname@example.org with your order details & consignment number. Our team will be able to chase-up our couriers and keep you updated throughout the process.
I Received Less Cartons Or Items Than I Should Have.
In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you’re receiving. We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and notify us via 1300 169 600 or email email@example.com of this occurrence. Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.
What Do I Do If My Delivery Arrives Damaged?
Our couriers handle with care, and our packaging includes lots of materials and Styrofoam to prevent any handling or transit damage.
If your carton arrives damaged, we highly recommend to accept the delivery, mark on the shipping docket that the carton has been damaged by crossing out “delivered in good condition”, and notify us via 1300 169 600 or email firstname.lastname@example.org of this occurrence.
Damage to the packaging may not necessarily mean your item has been damaged. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or replacement for the depending on the issue.
Can I Receive My Delivery During The Weekend Of After Business Hours?
For standard deliveries – Our courier does not deliver on the weekend or after business hours, only on weekdays between 9am to 5pm.=
For express deliveries – The normal delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest at 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 4-hour timeframe.
For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.
Our express couriers can deliver on a Saturday, but will charge a overtime/weekend rate which may be double or 2.5x the regular price. If you circumstances only limit you to weekend/after-hours deliveries, please contact us for a quote.
Can I Change My Address After It Has Been Shipped Out?
If the order has been shipped out, we can no longer alter the address or make any changes to your order.
While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system to reflect the changes.
Click & Collect
How It Works
- 1Shop Online
- 2Choose Distribution Center
- 3Get Notified
Our Current Distribution Centres are:
23-25 Maygar Blvd
Broadmeadows, VIC 3047
Phone: 1300 310 495
Fax: (03) 9357 3499
Sat: 9:30am - 3:30pm
Unit 3, 25-27 Redfern Street,
Wetherill Park, NSW 2164
Phone: 1300 310 495
Sat: 9:30am - 3:30pm
Store Pick-up Details
Collection of your order from our distribution centers is always free! Certain items may not be available at some distribution centers. Be sure to check our Product page for Pick up availability.
To click & collect – simply choose between the delivery & pick-up options of our authorised distribution centers.
Our friendly customer service team will contact you via e-mail or phone advising when your order can be picked up. If the item is not in stock at the selected location, stock transfers can happen but may take up to a week to complete.
Will this fit in my vehicle?
99% of our products will have packaging dimensions listed on each product page.
For big and bulky items, the general rule of thumb is:
Treadmills will not fit in most sedans, and will require a SUV, Van, Wagon or a Large Tray Ute.
Spin Bikes, Exercise Bikes, Elliptical Cross Trainers may fit in some mid to large sized sedans, across the back-seat.
For safety reasons, we cannot force products that cannot physically fit in your vehicle.
For Treadmills, we do not recommend removing the packaging to save space, as damages can occur to your vehicle or the Treadmill itself.
What do I bring?
- Proof of purchase and photo identification will be required when picking up your goods
- Proof of purchase can be your confirmation email printed out or displayed on your mobile phone
Can someone else collect my order?
Our Distribution Centers tend to have lots of couriers and customers coming in for pickups.
For identification, if you are nominating a third party or courier service to pick up your order, please fill in the Third Party Pick up
Authorisation form, e-mail or fax it back to us so we can verify your third-party pickup.
Can I pick up from a regular store, not listed in the Click & Collect locations above?
Our online store only permits pick up from our Broadmeadows (VIC) and Wetherill Park (NSW) distribution centers. Our stores listed on the contact us section will sell Lifespan Fitness products, but will not offer Click & Collect. Your local Lifespan Fitness non-distribution center may still have these items in-stock, we recommend to give them a call before heading over.
Can someone help me put it in my car?
Our friendly warehouse team will be more than happy to assist you in loading.
Pick-Up Terms And Conditions:
- 1. Goods will not be released without a prior booking.
- 2. If you are making a payment before pick-up, the payment must be cleared before the time of pick-up.
- 3. Please bring photo identity and your order number when picking up your item.
- 4. Pick-Up is available only if there is stock available at the selected location.
- 5. While we do our best to ensure stock is available for your pick-up, we cannot guarantee availability under any circumstance.
- 6. If you wish to authorise a third party to pick-up your purchase on your behalf, then you will be required to fill in a Pick-Up Authorisation Form available for download below:
Installation & Assembly
Most of our products are easily assembled or installed. You will find that the difficult, large items such as treadmills are pre-assembled and will require less than 30 minutes unless stated. If you require installation service, we offer assembly service for our products provided by our contracted Assembly company in most metropolitan areas. Prices can be seen in our Installation charges page or by contacting us via phone or email. Time frames cannot be guaranteed, however our contracted assemblers will endeavour to have all assembly bookings completed within the 72 hour time frame (from when Lifespan Fitness processes & dispatches your order).
Once booked, the allocated assembler will contact you to schedule in a date and time for on-site assembly.
For more details on Assembly services, please see our Assembly Terms and Conditions.
RETAIL TERMS & CONDITIONS
If you visit or shop within Lifespan Fitness, you will agree to Lifespan's Terms and Conditions. The Lifespan Fitness website and domain name (lifespanfitness.com.au), is a shopping website where you can browse, select and order Products & Services advertised on the Site from Global Fitness & Leisure Pty Ltd (ABN 96 137 370 953).
Before purchasing, consumers will have read and agreed to all of the Warranty and Refund policies, postage & shipping information and payment detail. Please read them carefully. Lifespan Online, Lifespan Fitness and Lifespan Outdoors reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.
Please note that all transactions are processed in Australian Dollars (AUD)
All content included on this site, such as text, graphics, logos, button icons, images, manuals, videos, is property of Lifespan Online, Lifespan Fitness, Lifespan Outdoors and its associates. The compilation of all content on this site is the exclusive property of Lifespan, is used with permission and is protected by international copyright laws.
Limitation Of Liability
Lifespan does not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Lifespan does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product. Whilst care is taken, Lifespan will not be directly liable for any loss, theft or damage to any goods. If problem arises, please contact us and we will do our best to resolve any issues. Please consult a health professional prior to using and purchasing our products, to find out whether or not these products are suitable for the user.
Lifespan attempts to be as accurate as possible in providing product information. However, we cannot warrant that the information and prices are current, reliable, accurate or error-free. If you are unsure about the validity of the information or pricing, or notice any errors or inconsistencies, please contact Lifespan for further confirmation. All pictures contained within our advertising material are for illustration purposes only.
Warranty And Repairs
All work to be deemed within the warranty policy will be done in accordance with Lifespan's warranty policy. Work not covered within our warranty policy will be charged on the spot callout fee plus labour & parts. All service and installations will only apply to Melbourne and Sydney Metropolitan areas during standard business hours (Monday – Friday, 9:00am to 5:00pm). Please review our Warranty Information and Policy for further details.
Delivery of products will be subject to our Delivery Policy. Please review our Delivery Policy for further details.
All Lifespan products are subject to a 7-day refund policy. Please review our Refund policy for further details.
Terms Of Service
All products are subject to availability and are delivered flat-packed and will require some assembly. In cases requiring technician support, fees will apply if a technician does not obtain easy access to the item required to be serviced. Some items may not be repaired on site and may have to be returned to the workshop for major repairs, additional fees may apply. If parts are not available at time of service due to no stock, a call back fee may apply.
All care taken by our technicians bear no responsibility for lost, stolen, damaged goods or damage caused to home when installation takes place.
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