COVID-19 UPDATE

At Lifespan Fitness your health and safety are our number one priority. Due to the current COVID-19 outbreak in Australia, we have implemented new policies and procedures.

Providing ongoing support to our customers is of great importance, therefore we continue to open our customer service lines to answer all your questions and queries.

We will continue to monitor the situation closely and act quickly on the advice of health authorities.

Latest Update 07/07/2020:

To protect the health and safety of our team, we will be temporarily disabling click & collect from our Broadmeadows, VIC & Wetherill Park, NSW locations. All click & Collect orders made before July 6th, 5PM AET will still be available for on-site collection, provided that a booking has been confirmed.

Our Wetherill Park, NSW showroom will be open for viewing and orders can be made in store. We apologize for any inconvenience and appreciate your understanding.

Update 01/07/2020:

Due to Stage 3 Restrictions being implemented in Broadmeadows, our Broadmeadows Showroom will be closed to the public until further notice. If you have already arranged pick ups with us, this will still be available and processed contact free. For future pickups, please book with us in advance. Please note other stores and dealers remain open.

Update 01/06/2020:

Showroom is now open during trading hours between 9am - 5pm (Monday - Friday) and 9:30am - 3:30pm (Saturdays). Please bear in mind that social distancing of 1.5m is applicable in the showroom.

Update 11/05/2020:

As we have now caught up with our orders, phone lines have re-opened and pick up will be allowed at our Click & Collect locations (booking required). Showroom remains closed.

Update 15/04/2020:

Live chat is now open between 9am to 5pm AEST on Weekdays, and 9am to 3pm on Weekends. All after hours enquiries will still be answered through our system. Phone line remains closed for the time being. We appreciate your understanding and patience. 

Update 30/03/2020:

Delays:
Phone line and Live chat currently remain closed as we are still working through the back-log of orders. Our team are currently working overtime to ensure that we are processing all orders. We thank you for your patience & if you are waiting for our team to get back to you - please allow up to 3 business days for a reply.
Back-orders:
Due to production delays & keeping up with demand, our back-orders will be longer than our usual back-order timeframe. You can view how long the back-order will be, on our product pages, shopping cart or check-out page. See diagram below.

 

Update 25/03/2020:

Due to an unprecedented demand in our products, we will be temporarily closing our phone lines and live chat to focus on processing existing orders. Our priority now is to ensure that all orders are shipped and will be requiring all efforts from our team in order to do so.

If you need to get in touch with us, we highly recommend sending us an email via info@lifespanfitness.com.au or drop us a message with your email address and message on the Contact Us button (bottom right corner).

Showroom & Pick up

We have decided to close our Showroom and retail stores to further protect the health of our customers and staff. Any existing pick-ups will require approval with our customer service team member.

Online Store

The online store will be open ensuring home deliveries are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Stock Situation

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain items. Stock availability will be shown on the product page, as well as the shopping cart and checkout pages.

Delivery

Our online delivery service is currently experiencing high demand. With the combination of stricter social distancing rules and sensible health and safety measures in place in handling and dispatching orders, this is resulting in longer than expected delivery times.

Standard Delivery: Please allow up to 4 more business days in your delivery for Standard Delivery services.
Express Delivery: No longer guaranteed next business day - however, much quicker than standard delivery.
Specialised Delivery: May experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and social distancing requirements that will affect this type of service.

Contact Details

Phone: 1300 169 600 (If you can’t get through, please see update above)

Live Chat Hours: 8am – 10pm AEST

Customer Service Email: info@lifespanfitness.com.au